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Snowi for iPhone and Android · Privacy policy · Terms of use

What to include

• the app version and build (in the app: Settings → About),
• your phone model and operating-system version,
• what you did, what you expected, and what happened instead,
• a screenshot or screen recording if it helps.

Never send your OpenAI API key, your store password, or someone else's personal data. Redact anything private from screenshots and diagnostics.

Delete your account or your data

If you use Snowi without an account

All of your learning records live on your device only. To remove them:

1. Open Settings in the app.
2. Choose Delete a conversation to remove one conversation, or Delete all learning data to remove your conversations, vocabulary and progress.
3. To remove everything at once, delete the app from your phone.

You can export a JSON backup of your learning data from the same screen before deleting anything.

If you signed in with Google (or Apple)

1. Open the app and go to Settings → Account.
2. Choose Delete account and confirm. The app reports success only after the server has deleted the account.

This removes your account record, the sign-in identity linked to it, and all of its sessions. Learning records on your device are not touched — remove those separately as described above.

If settled payment history exists on the account, we must keep an opaque account reference for accounting and will tell you that at the time. Encrypted backups expire on their own schedule, so a deletion is not reflected in every backup copy immediately.

If you can no longer sign in

Email info@safe4ai.com with the subject "Account deletion request", from the email address associated with the account. If you cannot use that address, tell us which sign-in provider you used and roughly when you last signed in, and we will verify before deleting.

Common questions

The companion does not answer, or stops mid-conversation

• Check your internet connection.
• Check that your OpenAI API key is saved in Settings → Advanced → My API key and that the OpenAI project behind it has credit and billing enabled. A ChatGPT subscription does not include API credit.
• Check OpenAI's status page for an outage, then try again.

Microphone

Snowi needs microphone access to hear you. If you declined it, re-enable it in your phone's settings for Snowi, then reopen the app.

Moving to a new phone

Export a learning backup (JSON) from Settings on the old phone, then import it on the new one. The OpenAI API key is deliberately excluded from exports — enter it again on the new device.

Purchases and refunds

Purchases are handled by Apple or Google. Refunds follow the store's policy, so request them there; we cannot issue store refunds ourselves. If a purchase did not unlock what it should, email us with the store receipt and we will look into it.

Reporting a security problem

Please do not post unpatched vulnerabilities publicly. Use the repository's private vulnerability reporting if it is available, or email info@safe4ai.com with the affected version, reproduction steps and likely impact — using synthetic conversations and redacted data.

Waitlist

If you joined the launch waitlist on snowi.site and want your email removed, write to info@safe4ai.com and we will delete it.